Refund Policy

Unopened, unused hair products in their original packaging may be eligible for a refund or exchange within 7 days of delivery, subject to inspection.

Custom orders, altered products, or items that show signs of use, washing, cutting, or installation are not eligible for refund.

Contact us at hello@crownedghana.com or via WhatsApp with your order number and reason for the request. Our team will guide you through the next steps.

Approved refunds are processed to the original payment method within 5–10 business days. Mobile money refunds may take additional time depending on your provider.

If you would prefer an exchange, we will do our best to accommodate requests based on stock availability.

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos. We will arrange a replacement or refund at no additional cost.